Frequently asked questions
Do you have a warranty on your footwear?
Returns must be initiated within 2 days of receiving your order. The reason for return must comply with our warranty terms. Please review our Return & Exchange Policy.
When will my order ship?
Orders placed by 2 PM (Monday to Saturday) are shipped the same day. Orders are typically dispatched within 4 days unless it’s a made-to-order item. You’ll receive notifications when your order is packed and shipped.
Do you ship internationally?
Yes, we ship internationally. For details, visit our Shipping section or contact our support team.
Where do you ship from?
All orders are shipped from Agra, India.
Do you offer delivery on weekends?
We deliver every day but only ship from Monday to Saturday between 9 AM and 5 PM.
How can I place a pre-order inquiry?
Visit our Contact Us page or reach out to Customer Support via email at sales@overdriveshoes.com or call us at +91 93895 50066.
What payment methods do you accept?
We accept the following:
• Credit/Debit Cards
• Net Banking
• UPI & Wallets
• EMI Options
• Cash on Delivery (available for most pin codes in India)
Are there any hidden charges?
No, the price on our website is final and includes all taxes. A tax invoice is provided with your order.
Is payment safe and secure?
Yes, we use a secure payment gateway with advanced encryption technology to protect your information.
What if I forget my password?
Log in using your mobile number via OTP or reset your password using the “Forgot Password” option.
Can I see products before buying?
Visit our Agra store to experience our collection in person. We also deliver to over 15,000 pin codes across India with an easy return and exchange policy for your convenience.
Do you offer a try-and-buy facility?
Yes, try-and-buy is available at our Agra store. For assistance, contact us at sales@overdriveshoes.com or call +91 93895 50066.
Do you take bulk or corporate orders?
Yes, we do. Please share your requirements at sales@overdriveshoes.com or call +91 93895 50066 for assistance.
What is the validity period of gift cards?
E-Gift Cards are issued upon payment and can be used within one year from the date of purchase.
Can I use gift cards to purchase articles on sale?
Yes, e-Gift Cards can be redeemed on any product, including discounted items, new arrivals, and best sellers.
Can I return a gift card for a refund?
E-Gift Cards are non-returnable and non-refundable.
Can I purchase gift cards using cash?
No, e-Gift Card transactions are prepaid only, and payment by cash is not available.
If you have any other questions, feel free to reach out!