Refund policy
RETURNN EXCHANGE & STORE CREDIT POLICY:
We’re committed to ensuring a smooth and transparent return and exchange experience. Please review the terms below before initiating a return or exchange request.
ELIGIBILITY CRITERIA:
Returns or exchanges will only be accepted if:
- The item is unused, unworn, in its original packaging, with all tags, labels, accessories, and seals intact.
- The product is returned in the same condition in which it was delivered.
- The return/exchange request is raised within the timeline specified on your order details.
- Products purchased during sale or clearance are eligible only if received damaged, defective, or incorrect.
Returns or exchanges will not be accepted if:
- The product has been used, worn, altered, or damaged after delivery.
- The product shows signs of use, including sole marks, leather creasing from wear, stains, scratches, or misuse.
- The original packaging, tags, or seal are missing or tampered with.
-The return request is raised after the eligible return period.
Store Credit
- Approved returns will be issued as Store Credit valid for 12 months from the date of issue.
- Store Credit can be redeemed on any future purchase on www.overdriveshoes.com.
- Store Credit is non-transferable, cannot be redeemed for cash, and cannot be refunded.
Monetary refunds are not offered for change-of-mind returns, style preference, colour preference, or incorrect size selection by the customer.
Refunds, where applicable, will only be processed if required under applicable law or where Overdrive Shoes is unable to fulfil an approved replacement or exchange due to a verified manufacturing defect or incorrect product supplied.
EXCHANGE & RETURN PROCEDURE
1. Initiate Request
- Visit our Return Portal.
- Enter your Order Number and registered email address or mobile number.
2. Provide Details
- Select the eligible product.
- Choose the reason for return or exchange.
- Upload clear photographs or videos where applicable.
- Add any remarks to help our Quality Team assess your request.
3. Approval Process
- Requests are reviewed within 24–48 working hours.
- Approval is subject to verification by our Quality Team.
- Approval of a return request does not automatically imply eligibility for a refund.
Once approved, our courier partner will arrange pickup within 1–3 working days.
4. Documentation
- A photo/video of the product will be captured during pickup as proof of its condition.
- Products failing quality inspection after pickup may be rejected and returned to the customer.
5. Reverse Pickup Charges
- Reverse pickup charges may apply depending on the customer’s location and serviceability.
- Applicable charges will be displayed before confirming the return request.
6. Store Credit Issuance
- Store Credit will be issued within 2–3 working days after successful pickup and quality inspection.
- Reverse pickup charges (where applicable) will be deducted from the Store Credit amount.
- Original shipping charges are non-refundable.
REJECTED REQUEST
Your return or exchange request may be declined if:
- The product is used, worn, damaged, or altered.
- The product is returned without original packaging, tags, or accessories.
- The request falls outside the eligible return window.
- The product fails our quality inspection.
- Pickup cannot be completed due to customer unavailability or an incorrect address.
- The return does not meet the eligibility criteria outlined in this policy.
IMPORTANT NOTES
- Size exchanges are subject to stock availability.
- Colour or style preference after delivery is not a valid reason for a monetary refund.
- Products purchased during sale or clearance are eligible only for manufacturing defect or incorrect product claims.
- Overdrive Shoes reserves the right to reject any return or exchange request that does not comply with this policy.
- Nothing in this policy limits any statutory rights available to customers under applicable consumer protection laws.