Refund policy

We’re committed to ensuring a smooth and transparent return and exchange experience for you. Please review the terms below:

Eligibility Criteria
  •  Items must be unused, in original packaging, and with all tags and seals intact.
  •  If the plastic seal or packaging is tampered/damaged, the return/exchange request will not be accepted.
  •  Requests must be raised within the specified timeline mentioned on your order details.

 Store Credit
  •  For approved returns, store credit (valid for 12 months) will be issued.
  •  Store credit can be redeemed on any future purchase on our website.

Exchange & Return Procedure

1 Initiate Request
  •  Visit our Return Portal:
https://www.overdriveshoes.com/pages/return-exchange-portal
  •  Enter your order number and registered email/phone number.

2. Provide Details
  •  Select the item(s) eligible for return/exchange.
  •  Specify the reason and upload relevant images (especially for defective or incorrect product cases).
  •  Add remarks, if any.

3. Approval Process
  •  Approval typically takes 24–48 hours.
  •  Once approved, our courier partner will arrange a pickup within 1–3 working days.

4. Documentation
  •  A photo/video of the product must be taken at the time of pickup, as a proof-of-condition record.

5. Reverse Pickup Charges
  •  Reverse pickup charges will apply as per the customer’s location/pin code.
  •  The applicable fee will be shown at the time of submitting the return/exchange request.

6. Store Credit Issuance
  •  Store credit will be issued within 2–3 working days after pickup confirmation.
  •  Reverse pickup charges (as applicable) will be deducted from the store credit amount.
  •  Shipping charges are non-refundable.

Rejected Requests

Your exchange/return request may be declined if:
  •  The product is used, damaged, or missing accessories/tags
  •  The original packaging or seal is tampered
  •  The request falls outside the eligible return timeline
  •  Pickup cannot be completed due to unavailability or incorrect address

Important Notes
  •  Products bought during sale/clearance may not be eligible for returns/exchanges unless defective.
  •  Size exchanges are subject to stock availability.
  •  Terms may vary by product category.