Return Exchange Portal

At Overdrive Shoes, we are committed to providing a smooth, transparent, and hassle-free return and exchange experience. Please review the policy below carefully before initiating a request.

Eligibility Criteria

To qualify for a return or exchange:
• Items must be unused, unworn, and in their original condition
• Products must be returned in the original packaging, with all tags, seals, and accessories intact
• If the plastic seal or packaging is tampered with or damaged, the request will not be accepted
• Requests must be raised within the eligible timeline mentioned in your order details

Manufacturing Defects & Incorrect Products

We take quality seriously. If you receive:
• A defective product
• An incorrect item
• A genuine manufacturing issue

You must report the issue within 2 days of receiving your order, along with clear images/videos for verification.

All defect-related requests are subject to inspection and approval.

Store Credit Policy

For approved returns:
• Store credit will be issued (valid for 12 months)
• Store credit can be redeemed on any future purchase on our website
• Shipping charges are non-refundable

How to Initiate a Return or Exchange

Step 1: Initiate Request

Visit our Return Portal:
https://www.overdriveshoes.com/pages/return-exchange-portal

Enter your:
• Order Number
• Registered Email / Phone Number

Step 2: Provide Details

Select the item(s) for return/exchange and:
• Mention the reason
• Upload relevant images (mandatory for defects/incorrect items)
• Add remarks if needed

Step 3: Approval Process
• Requests are reviewed within 24–48 hours
• Once approved, our courier partner will arrange pickup within 1–3 working days

Step 4: Pickup Documentation

A photo/video of the product must be taken at the time of pickup as proof of condition.

Step 5: Reverse Pickup Charges

Reverse pickup charges apply based on customer location/pincode.
• The applicable fee will be shown at the time of submitting the request
• This fee will be deducted from the final store credit amount

Step 6: Store Credit Issuance

Store credit will be issued within 2–3 working days after pickup confirmation.

Please note:
• Reverse pickup charges will be deducted
• Shipping charges are non-refundable

Rejected Requests

Your return or exchange request may be declined if:
• The product is used, worn, or damaged
• Tags/accessories are missing
• The original packaging or seal is tampered
• The request falls outside the eligible timeline
• Pickup cannot be completed due to incorrect address/unavailability

Sale & Clearance Items

Products purchased during sale/clearance may not be eligible for return or exchange unless defective.

Size Exchanges

Size exchanges are subject to stock availability.

Warranty Disclaimer & Third-Party Purchases

Overdrive Shoes does not offer an unconditional long-term warranty unless explicitly stated on the product page or invoice.

Return, exchange, and defect support is applicable only for purchases made directly through our official website:

✅ www.overdriveshoes.com

Products purchased via:
• Third-party marketplaces
• Resellers
• Offline retailers

are not covered under Overdrive’s official return or defect policy.

For such purchases, customers must contact the respective seller/platform directly.
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